Privacy Policy

Last updated: February 27, 2026

Martial Solutions LLC ("we," "us," or "our") operates the martialsolutions.ai website and provides AI voice agent services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

Information We Collect

Information you provide:

• Contact information (name, email, phone number)
• Business information (company name, website, industry)
• Payment information (processed securely via Stripe)
• Communications with us (emails, call recordings, chat messages)

Information collected automatically:

• Device and browser information
• IP address and location data
• Website usage data (pages visited, time spent)
• Call data (duration, timestamps) for our voice agent services

How We Use Your Information

• Provide and improve our AI voice agent services
• Process payments and manage subscriptions
• Communicate with you about your account and services
• Send marketing communications (with your consent)
• Train and improve our AI systems
• Comply with legal obligations

SMS/Text Message Notifications

When you use Martial Solutions services, you may receive SMS (text) notifications related to your account, including:

• Call summaries after your AI assistant handles a call
• Service alerts for maintenance requests, guest issues, or time-sensitive events
• System notifications (status updates, appointment confirmations)

Data collected for SMS: We collect your mobile phone number during service onboarding solely for the purpose of delivering these operational notifications. Your phone number is not shared with third parties for marketing purposes and is not sold or rented.

Opting out: You may opt out of SMS notifications at any time by replying STOP to any message. After opting out, you will receive a confirmation message and no further texts will be sent. You may opt back in by replying START or by contacting us directly.

Message frequency: Message frequency varies based on your account activity (typically 1–10 messages per week). Message and data rates may apply depending on your mobile carrier and plan.

For help with SMS notifications, reply HELP to any message or contact us at (719) 631-3986.

Call Recording Disclosure

Our AI voice agents may record calls for quality assurance, training, and service improvement. By using our services, you consent to call recording. Your customers will be notified at the start of each call that the call may be recorded.

Information Sharing

We do not sell your personal information. We may share information with:

• Service providers (hosting, payment processing, analytics)
• Professional advisors (lawyers, accountants)
• Law enforcement when required by law
• Business transfers (merger, acquisition)

Data Security

We implement appropriate technical and organizational measures to protect your information. However, no method of transmission over the Internet is 100% secure.

Your Rights

Depending on your location, you may have rights to:

• Access your personal information
• Correct inaccurate information
• Delete your information
• Opt out of marketing communications
• Data portability

Cookies

We use cookies and similar technologies to improve your experience, analyze usage, and assist in marketing efforts. You can control cookies through your browser settings.

Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page.

Contact Us

If you have questions about this Privacy Policy, contact us at:

Martial Solutions LLC
Email: privacy@martialsolutions.ai
Phone: (719) 631-3986